Return, Refund and Cancellation Policy
Effective Date: April 16, 2024
At Superior Scholar, we strive to provide high-quality educational worksheets, workbooks, and learning resources. Please read our Return, Refund, and Cancellation Policy carefully before making a purchase.
1. Digital Products
Most of our downloadable worksheets, PDFs, and digital workbooks are delivered instantly after purchase.
Due to the nature of digital products:
- Digital downloads are generally non-refundable once the file has been accessed or downloaded.
- We do not accept returns for digital products.
- Please review product details carefully before purchasing.
However, refunds may be considered in cases such as:
- Duplicate payment.
- Technical issues preventing file access.
- Incorrect file delivery.
Customers must contact us within 7 days of purchase for refund-related requests.
2. Physical Products
If physical books or printed materials are available on our website:
Returns
- Returns may be accepted for damaged, defective, or incorrect items.
- Return requests must be submitted within 7 days of delivery.
- Products must be unused and returned in their original condition and packaging.
Non-Returnable Items
We may not accept returns for:
- Used or damaged products caused by the customer.
- Items returned without original packaging.
- Customized or personalized products.
3. Refund Process
Once a return or refund request is approved:
- Refunds will be processed to the original payment method.
- Processing times may vary depending on banks or payment providers.
- Shipping charges may be non-refundable unless the error occurred from our side.
4. Cancellation Policy
Digital Orders
Orders for digital downloads usually cannot be cancelled after the download link has been delivered.
Physical Orders
Physical product orders may be cancelled before shipment processing begins.
To request a cancellation, please contact us as soon as possible.
5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us with your order details.
- Provide clear photos of the issue if applicable.
- We will review the request and provide a suitable resolution.
6. Contact Us
For return, refund, or cancellation requests, please contact us:
Email: info@superiorscholar.com
WhatsApp Us : +91 9368341388
We aim to respond to all requests within a reasonable timeframe.